Frequently Asked Questions

Some of our most requested information is below. 

Orders

When will my order arrive?

Each one of our fine art prints takes approximately 10-14 business days to print, mount, frame and ship. Once shipped, you’ll receive a FedEx tracking number from us so you can keep an eye on things. Most orders take 3-5 days in transit.

Do you include any payment information on the package?

No, we do not include an invoice with your order just a branded packing slip.

My print arrived damaged. What should I do?

On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately. Kindly send some photos of the damaged piece and the box that it came in to buybarianart@gmail.com ATTN: damaged art so we can help. Please, always be sure to include photos of the box or boxes that your art arrived in, even if there are no obvious signs of damage.

Do you offer expedited shipping?

We do not currently offer any expedited shipping options.

My order is lost, what should I do?

If your order has been marked as delivered but you have not received it, please let us know by emailing buybarianart@gmail.com and we will track it down.

Artwork 

Can I frame these prints myself?

All art arrives mounted and allows for additional framing if you decide to add it yourself.

Can I make any customizations to the frame for a small fee?

Unfortunately we are unable to make any customizations at this time.

What do you recommend for hanging hardware?

Each of our frames comes ready to hang with wall buddies that make for easy hanging. 

Are any of your prints signed or numbered?

All prints include a Certificate of Authenticity to indicate what number in the series it is.

Are your prints glossy or matte in finish?

White HD Metal Prints are dye infused with heat directly into the metal creating a waterproof and scratch resistant print that will last a lifetime. This is a Glossy Finish.

 

Returns & Cancellations

What is your return policy?

Each piece is custom printed, mounted and framed just for you so we are unable to accept returns.

Can I exchange my piece for a different size?

All sales are final, we are unable to accept a return or exchange as all pieces are custom made to order just for you.

Can I cancel or change my order?

All cancellations and order changes must be made within 24 hours of the original purchase.